Is it safe to book hotels, cars, flights ect with
doginmysuitcase.com?
"We
are so confident that your credit card transaction will be secure that
we back every online purchase made on our booking engine with our Shop Safe Guarantee
also please read our Privacy
Policy.
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Will
my credit card be charged when I book my reservation?
This varies with the type of rate selected and the hotel selected. All
Hot Rate reservations are charged at time of booking, including any
service fees noted in the taxes and fees section. For additional
information, please refer to the hotel's individual deposit policy.
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A copy of
your reservation will be sent to you via email.
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Our children will be traveling with us - do they
stay free?
In the United States children less than 12 years of age typically stay
for free in the room using the existing bedding. In most other
countries only children under the age of three stay free. The age
requirements differ depending on the specific hotels policies, which
can be viewed in the hotel information. It is the hotel's discretion to
charge additional fees for extra persons staying in a room.
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For non-cancelable reservations, no changes or
cancellations are permitted once a confirmation number is issued.
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My cancellation policy reads "Cancel 24 hours
prior to arrival" and I plan on checking in at 11:00 pm. Can I cancel
my reservation by 11:00 pm on the day before my arrival?
Cancellation policies are related to the hotel check-in time, not your
projected arrival time. If your hotel cancellation policy indicates a
24, 48 or 72 hour cancellation policy, it means you must cancel your
reservation by 4:00 pm local hotel time of the date in question.
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What if I do not receive my email confirmation?
If you do not receive an email after making a reservation, it may be
that we have the incorrect email address or your Internet Service
Provider may have blocked the email. If your Internet Service Provider
supplies you with a SPAM filter, please check that folder. Please
complete our request form here.
Be sure to include the following information:
How long will it take for the hotel to have my
reservation information?
The time it takes for a hotel will vary by specific hotel and arrival
date. In most cases the hotel should receive the reservation within an
hour from booking (except for nights and weekends when the hotel
reservation department is closed.
There are certain reservations that are booked out of an allotment. These rooms are guaranteed and payment will be due upon check-out of the hotel. In some cases the hotel will not have your name on the reservation until approximately one week prior to arrival.
If you booked a discounted prepaid reservation, please
print out a copy of your voucher and bring it to the hotel to provide
documentation that your reservation was paid in advance.
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What is a Hot Rate Hotel?
Hot Rate Hotels are special discounted room rates that are designated
by a 
or 
icon.
We book a high volume at these hotels to be able to negotiate lower
rates than are generally offered to the public. When you book a Hot
Rate, you can be confident you are getting a great deal as they are
backed by our Best
Rate Guarantee.
Why are Hot Rates Hotels prepaid?
Prepaid reservations allow hotels to extend their deepest discounts. By
prepaying your reservation you are assured that the rate paid is
secured and that you will not be subject to room rate increases. The
hotel room is charged to your credit card at the time of the booking.
Hotels typically collect payment information separately for incidentals
such as meals, movies, parking and phone calls. Cancellation terms and
fees apply to prepaid bookings.
What if I find a lower price after booking a Hot
Rate?
If you find a lower price on another website within 24 hours of booking
a Hot Rate hotel, simply complete our Best
Rate Guarantee Request Form.
If the lower rate on a travel website can be verified to our
satisfaction, we will match the rate PLUS pay you 10% of the difference
in price.
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What is the Best Rate Guarantee?
Our Hot Rate Hotels are guaranteed to be lowest rate available online
at the time of booking. If you find a lower price on another website
within 24 hours of booking a Hot Rate Hotel, simply complete our Best
Rate Guarantee Request Form.
If the lower rate on a travel website can be verified to our
satisfaction, we will match the rate PLUS pay you 10% of the difference
in price.
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How do I know if I qualify for a specific rate?
Rates displayed may include government, corporate, senior and AAA
discounts. At the time of check-in, you may be required to present
special documentation to confirm that you are qualified to receive the
rate booked. Please refer to the rate description for information
regarding ID or membership requirements. You will not receive these
special rates at check-in without the proper identification, even if
you booked the special rates online.
Can I use coupons from the hotel?
Currently we cannot accept hotel coupons towards your reservation.
What if I find a lower price after booking a
hotel?
If you find a lower price on another website within 24 hours of booking
a Hot Rate hotel, simply complete our Best
Rate Guarantee Request Form.
If the lower rate on a travel website can be verified to our
satisfaction, we will match the rate PLUS pay you 10% of the difference
in price.
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What is the hotel check-in time?
Typically, the hotel check-in time is after 3:00 pm local hotel time.
Will the hotel hold my room if I am arriving
late?
Because your reservation is guaranteed with a credit card the hotel is
obligated to hold your room until 7:00 am the day after arrival.
What if I need early arrival?
Early arrival should be requested in the special request section of the
reservation page. Every effort will be made to accommodate your
request; however it is subject to availability upon arrival at the
hotel.
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If I check out early on a Hot Rate reservation,
can I obtain a refund for the nights I did not stay?
Upon arrival and check-in at a hotel, you are responsible for consuming
the entire length of stay. No refunds or credits will be issued for any
nights reserved, but not consumed.
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Frequently
Asked Questions
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